Refund policy
B2B Wholesale Return & Refund Policy
At Konnfeir, all wholesale transactions represent commercial business-to-business (B2B) supply agreements produced directly from our factory line. Please review our policy regarding commercial order cancellations, replacements, and quality claims below.
Commercial Final Sale Policy
Due to direct ex-factory wholesale pricing, standard volume export carton packaging, and international ocean freight logistics costs, all wholesale orders are final sale. We do not accept returns, refunds, or exchanges for unsold inventory, changes of mind, or subjective preferences.
Payment Terms & Order Cancellations
- Payment Terms: All wholesale consignments require 100% pre-payment prior to dispatch from our factory.
- Order Cancellations: Wholesale orders can only be cancelled prior to the commencement of factory production or packaging dispatch. Once goods have been packed into export cartons or transferred to the freight carrier, orders cannot be cancelled or modified.
Manufacturing Defects & Transit Damage Guarantee
We maintain strict quality control and pre-dispatch inspection protocols across all vehicle cover lines. In the rare event of verified manufacturing defects or transit damage:
- Claim Window: Buyers must notify us within 7 business days of shipment delivery at your commercial facility.
- Required Documentation: Please submit clear photographs and videos showing the outer carton condition, shipping labels, and the specific defective units to konnfeir@outlook.com.
- Remedy: Upon verification, Konnfeir will provide free replacement units dispatched with your subsequent consignment, or issue an agreed credit or partial refund.
Contact for Wholesale Support
For inquiries regarding wholesale orders, claims, or shipment status, please contact our support team at konnfeir@outlook.com. Inquiries are handled Monday through Friday, 9:00 AM – 6:00 PM (GMT+8, approx. 8:00 PM – 5:00 AM EST).