Refund policy
This Return & Exchange Policy applies exclusively to all B2B commercial transactions for industrial consumable products, including strapping bands, packing accessories, and related bulk industrial supplies. By placing an order, the buyer acknowledges reading, understanding, and fully agreeing to all terms stated below.
General Return Terms
Voluntary returns, exchanges, refunds, or order cancellations initiated by the buyer are not accepted. All custom-specification and tailor-made products are final sale. Once production has commenced, any customized goods are strictly non-returnable, non-exchangeable, and non-cancellable, even if only minor adjustments are made to dimensions, thickness, or material formulas.
Post-Delivery Inspection & Claim Window
The buyer must inspect all goods promptly upon receipt. Any claims related to manufacturing defects, shipping damage, or incorrect item delivery must be submitted via email to konnfeir@outlook.com within 10 business days after delivery. All claims must include clear photos and video evidence of the outer packaging and defective products for verification. Failure to submit a claim within the required timeframe will result in forfeiture of claim rights.
Non‑Eligible Voluntary Return Scenarios
Returns caused by the following buyer-side reasons will be declined: changes in purchasing plans, incorrect specification selection, unsuitable application conditions, over-ordering, color or tolerance differences within industry standard ranges, improper storage, mishandling, or product misuse by the buyer.
Standard Stock Product Returns (RMA Required)
Only standard in-stock items may be considered for return. All returns require prior written Return Material Authorization (RMA) from our team. Goods returned without a valid RMA number will be rejected upon receipt.
Approved returns must be unused, unprocessed, and retained in original factory packaging. All authorized returns are subject to a restocking fee of up to 30% of the original order value. All return freight costs, customs duties, and handling fees shall be fully borne by the buyer.
Quality Issue Remedies
If valid non-conformity caused by our production or shipping error is confirmed, we reserve the right to provide remedial solutions including partial price credit or replacement shipment. A confirmed quality claim does not guarantee product return approval. All returns must follow official RMA procedures.
Non‑Returnable Items
The following products are non-returnable and non-exchangeable: all custom-specification industrial consumables; goods with usage, cutting, or processing marks; bulk items opened from original master cartons; hazardous or flammable materials; and all clearance or discounted batch goods.
EU Transaction Clause
The EU 14-day cooling-off period does not apply to this B2B commercial industrial transaction.
Refund Policy
Refunds are only permitted in exceptional cases where replacement or price credit solutions cannot be reasonably applied, subject to our internal review. If approved, refunds will be processed to the original payment method within 10 business days. Any bank processing delays are beyond our control.
Inquiry Contact
For policy-related inquiries, please contact: konnfeir@outlook.com